Help Desk (Manager / Member)
Background
bitFlyer aims to improve operational efficiency and the employee experience by building a better internal IT environment. As we expand globally, we need to unify our IT infrastructure and strengthen our support structure, while also optimizing and continuously improving operations. In this position, we are looking for someone who can drive quality improvements in IT operations, centered on the help desk domain.
Responsibilities
Handling internal IT inquiries (troubleshooting and configuration support)
Issuing accounts and managing permissions for SaaS and internal tools
Managing IT assets and handling accounts and devices for joiners, leavers, and transfers
Kitting PCs, smartphones, and other devices (Windows / Mac / iPhone)
Operating and maintaining devices (OS management, software distribution, GPO configuration, etc.)
Writing scripts on the management platform and improving operations
Improving the help desk through documentation and raising the self-service resolution rate
Verifying and supporting the rollout of new services and features
Coordinating with, and handling inquiries to, external vendors and manufacturers
Scope of change in duties: After joining, you may be reassigned to any duties designated by the company.
- Required Skills & Experience
■Japanese (business level)
■Hands-on experience in internal IT support or help desk work (3+ years)- Preferred Skills & Experience
■English (business level)
■Experience operating device management (MDM) tools such as Microsoft Endpoint Manager and Jamf Pro
■Experience managing and operating an IdP (Entra ID, etc.)
■Hands-on experience automating work with scripts
■Experience setting up Windows devices using MDT or SCCM
■Communication skills to work with overseas IT staff
■Work experience in a financial institution or the crypto asset industry
■ITIL certification- Who We Are Looking For
- bitFlyer is a multinational team of professionals, bringing together talented members from around the world. We are looking for people who, regardless of age or nationality, think and act with passion and turn ideas into results. We are fully committed to creating the future of next-generation finance and blockchain.
- Salary
■Expected annual salary: ¥5,000,000–¥10,000,000
※Includes a fixed overtime allowance for 45 hours per month
※Determined based on experience, skills, and most recent annual compensation
■Monthly salary breakdown
Base salary: ¥308,167–¥616,434
Fixed overtime allowance: ¥108,500–¥216,900 (for 45 hours)
※If fixed overtime hours are exceeded, additional premium pay is provided for overtime, late-night, and holiday work
※Performance-based bonuses are paid separately- Working Hours
■Employment type: Full-time (no fixed term)
■Probation period: 6 months (no change in working conditions during probation)
■Working hours: 9:00–18:00 (flextime system; core time 10:00–16:00)
■Break: 60 minutes (provided during working hours)
■Overtime work: Yes
■Measures to prevent passive smoking: No smoking indoors- Holidays & Leave
■Two days off every week (Saturday and Sunday) ※Days off may differ when a shift system applies.
■National holidays
■Year-end and New Year holidays
■Congratulatory and condolence leave
■Maternity leave (pre- and postnatal)
■Childcare leave
■Birthday leave
■Annual paid leave (12 days in the first year)- Benefits
■Commuting allowance
■Full social insurance (health insurance, employees' pension, employment insurance, workers' accident compensation insurance)
■Drinks & food
■Massage service
■Visa acquisition support
■Book purchase program
■Language training program
■Babysitter subsidy program
■Friday social gatherings
■Quarterly social events
■Welcome lunch- Work Location
Midtown Tower, 9-7-1 Akasaka, Minato-ku, Tokyo
(Directly connected to Exit 8 of Roppongi Station on the Toei Oedo Line / directly connected via an underground passage to Roppongi Station on the Tokyo Metro Hibiya Line)
※In principle, we currently work on-site at the office.
Scope of change: Any location designated by the company